Originally from Ireland; now living in Brisbane, Australia. As a User Experience (UX) designer I help businesses to understand the strategic value of User Centred Design in shaping meaningful customer experiences. I've facilitated customer research, collaborative design workshops, interviews and usability test sessions to gain insights and opportunities for both businesses and customers.

In recent roles I've being an advocate in helping stakeholders to understand the benefits of using a design approach for solving client and customer problems, instead of simply adding new software product features or services.

Understanding people

The latest ux blog posts...

In this meta analysis article I have gathered a number of research insights from Behavioural Economists and Psychologists from the field of human behaviour and specifically change behaviour. This article looks at human behaviour and decision making that affects both long and short-term change.

Co-operation at every level of our socio-ethno environments is dependent on trust and reciprocity. Under all sorts of circumstances, co-operation has underpinned and benefitted not only humans, but also many other species on our planet. Research over the past 80 years has studied both optimal and sub-optimal outcomes based on different reciprocal strategies.

A brief introduction to a number of amazing writers and books that focus on human behavior, biases and some left-field thinking on the things that influence and drive our everyday decisions. These books have had a big influence on my own UX practice and thinking.