Originally from Ireland; now living in Brisbane, Australia. I work in the area of User Experience (UX) and help businesses to understand the strategic value in User Centred Design in shaping meaningful customer experiences across desktop and mobile. I facilitate customer research, collaborative design workshops, focus groups and usability test sessions (with prototypes and UI designs) to gain insights and opportunities for both businesses and customers.

User experience

The latest ux blog posts...

A brief introduction to a number of amazing writers and books that focus on human behavior, biases and some left-field thinking on the things that influence and drive our everyday decisions. These books have had a big influence on my own UX practice and thinking.

Further reflections on the limitations of intuitive thinking

Since writing my initial blog about intuitive design approaches, I have read a number of additional publications about issues relating to intuitive-based problem solving. To avoid any shortcomings of intuition decision making it’s important we understand it’s limitations and look at alternative ways to solve design and UX problems.

Design experience can be valuable when tackling new problems. But applying a past solution to a uniquely new problem can sometimes lead to mental or functional fixedness. So how do we recognise when our decision-making is affected by fixedness, and how can we learn new ways to solve problems?