Neto

While at Neto I conducted research across large and small merchants, as well as their partner network. Research activities included interviews, site visits, surveys and usability testing.

Neto Add-Ons improvements

This covered initial merchant and partner research, with UX patterns and recommendations for immediate and future releases.

Add-Ons research visual insights

Add-Ons partner services research insights

Research distilled down into an insight card

Addon-Ons improved merchant experience

New Add-on pattern to improve experience

Improved Add-Ons pattern 02
Improved pattern to indicate supplier and costs

Add-Ons featured pattern
New pattern for featured Add-Ons

Neto POS (Point Of Sale) improvements

UI improvements to standardise patterns and layouts, improve usability and defensive design, and increase accuracy of transactions.

Choose recipient

Edit details and select dates

Active notifications

Edit customer details
Improving the POS edit experience

Amazon AUS integration

Merchant research and usability test session to determine an optimal experience for integration with the Amazon Austalian store and the Neto platform.

Amazon product listing user flow

Detailed screen design for Amazon setup
Detailed UI screen design for Amazon setup

Merchant site visits and future research

I took part in six merchant site visits as well as facilitated sense-making sessions for nine aditional site visits. After each visit, Neto team members captured their observations in a sense-making activity and together discussed and grouped our captured observations. In all, 1237 individual observations were captured. All observations were collected and meta tagged in Optimal Workshops' Reframer tool and then ranked with codes in an Excel sheet to produce a key findings and recommendations report for future product roadmaps.

Customer site visits